Virtual Store Tour – Urban Fare – Calgary, AB

Urban Fare, the high end banner of the Overwaitea Food Group has finally landed in Calgary, bringing its West Coast style and combining it with Alberta touches including a focus on Alberta beef. For those of you who remember visiting the original store in Vancouver you will love to see the similarities and differences in
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Member Feedback – Costco Self Checkout – Langford, BC

Recently, Costco installed Self Checkout lanes in its store in Langford, BC which is located just outside of Victoria. This is not the first time that Costco has tested self-checkout including when it pulled self-checkouts from US stores back in 2013. Recently Costco has also been testing self-checkout at its food courts in four US
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Virtual Store Tour – Adonis Supermarket – Mississauga, ON

Last week the third Adonis Supermarket in the GTA opened in a converted bowling alley in Mississauga and the store is looking great. We sent a couple of Field Agents to check out the store on Monday afternoon and pulled together this quick virtual store tour. Download our FREE virtual store tour here.

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Virtual Store Tour – FreshCo West – Mission, BC

Last week saw the opening of FreshCo’s first store in Western Canada in Mission, BC and more stores are to follow this week in Winnipeg. This is the first foray for the Sobeys discount banner beyond Ontario and we travelled to Mission to check out the store. When you want quick an inexpensive visibility into
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Spring has Sprung! Canadian Lawn & Garden Insights Report

With one last snow blast in Toronto over the weekend, hopefully Canadians can now focus on getting their lawns & gardens ready for our all-too-short Canadian summer! We spoke with 495 Canadians about their plans for their lawns & gardens, what they liked and disliked about shopping for lawn & garden supplies and what retailers
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Tackling On-Shelf Availability in Canada

Encountering an out-of-stock product when shopping is a very frustrating experience for shoppers and a very costly problem for both retailers and suppliers alike. A 2018 study, by IHL Group revealed that out-of-stocks (OOS) cost American retailers approximately $634 billion annually. Based on that study, we can extrapolate that this issue costs Canadian retailers at
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Important Factors in Market Research

Important Factors in Market Research - Field Agent Canada - Mystery Shopping Calgary

No business can expect to get very far without understanding its market. Conducting thorough and consistent market research should always be among your highest priorities, but how do you know that you’re approaching it the right way? Let’s examine a few key factors to keep in mind.   Current Performance   It’s wise to look
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Keeping Score on Retail Out-of-Stocks

Here at Field Agent Canada we get to see inside thousands of stores each and every week. Based on this unprecedented visibility, we have identified out-of-stocks / on-shelf availability as the most pressing issue facing retailers and suppliers alike. To gauge the extent of the problem, we audited 200 stores across Canada in the hours
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How Popular Is Online Grocery Shopping?

How Popular Is Online Grocery Shopping? - Field Agent Canada - Mystery Shoppers Canada

E-commerce has revolutionized the way consumers purchase goods, but not all sectors are affected by this change in the same way. For instance, when it comes to consumables and grocery items, what role does online shopping play and where should we expect it to take us?   A Small but Growing Industry With the rise
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Spotted by Field Agent @ Loblaw

                  In keeping with our BBQ theme over the past few weeks (in an attempt to get summer to finally arrive all over Canada) we wanted to share with you this half pallet program for ConAgra’s VH Sauces and Pam Cooking Sprays which one of our Field
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